Katherine Poole

Chartered Counselling Psychologist

Telephone: 01892 676214  Tunbridge Wells, Kent

How long do appointments last?

Your assessment session will last 75 minutes. Therapy sessions will last 50 minutes and are initially held weekly, although this is likely to change as you progress or work towards an ending.

What will happen at my first appointment?

Your first appointment will be a chance for us to meet and for you to see what it might be like to work with me.

During this assessment session I will ask you questions about your concerns and how long these have been an issue, as well as more general information about your personal background.

At the end of the assessment process we will discuss what I feel may be useful to you and you will get an opportunity to ask any questions you may have about what will happen next. You can then book further sessions or take some time to think things over before you do.

What if I need to cancel my appointment?

If you need to cancel an appointment, on occasion, I will be happy to do so providing that you do so with at least 24 hours' notice.

Appointment cancellations or changes with less than 24 hours' notice are charged at half the fee for that missed/changed session.

If you do not attend a session, or cancel with less than 24 hours' notice more than twice, the full fee of the missed session is charged.

What are your fees?

I charge for the initial assessment session and any subsequent treatment sessions. Fees are paid at the end of each session by cash or cheque, unless paid through health insurance.

  • Self-funded assessment session (75 minutes): £100
  • Self-funded therapy sessions £80
  • Self-funded extended trauma therapy session (CBT or EMDR 90 minutes): £110
  • Reports/long e-mails or calls/ and letter writing are charged at £80 per hour or part thereof.
  • Payments via insurance companies range from £100-£150 depending on the company's requirements and the length of the session. (Example companies: AXA PPP; PruHealth; WPA/WPA Protocol plc; Simply Health, formerly Medisure; BCWA Healthcare; HSA; Remedi).

If you wish to make use of your health insurance, please discuss this with me before booking a session, so that I may check that I am registered with your insurance company.

Please also check with your insurance company, before starting therapy sessions, to establish whether your policy is valid and to find out the number of sessions that you are covered for.

You will be responsible for payment of any charges if at any point during the therapy your policy does not qualify for benefit or if your policy expires.

Please note that missed or cancelled sessions are usually not covered by insurance companies.

Will what I say be confidential?

Confidentiality is vital to the counselling relationship.

Like all counselling professionals, I receive supervision from another member of the profession with whom I discuss my work; my supervisor is also bound by the same rules of confidentiality.

The only circumstance in which I would pass on information outside our sessions, other than in my own supervision, would be if I believe that you or someone else may be at risk of serious harm. Even in this situation I would always try to talk to you first.

On occasion, you and I may feel it would be helpful to share certain more general information, for example with your GP or Psychiatrist or a young person’s parents or school, but your permission will always be sought before I do this.

Any questions?

Please get in touch via the Contact page.

I am registered with the Health & Care Professions Council and am a member of the British Psychological Society and abide by their codes of ethics.

The British Psychological Society

The British Psychological Society promotes excellence and ethical practice in the science, education and practical applications of psychology. It offers information on how to find a Chartered Psychologist and aims to help make psychology accessible to all.



The Health & Care Professions Council

The Health & Care Professions Council regulate health and care professionals in the UK and were set up to protect the public. They only register professionals who meet their standards for their training, professional skills and behaviour.


National Help & Advice Centres

NHS Help

For urgent medical attention, your options are:

  • Accident and Emergency (A&E)
  • Emergency GP appointments
  • For urgent medical advice you can call NHS on 111
  • In a medical emergency you can call 999